Repairs

Please note new repair policy effective on repairs received August 1, 2012.

If you suspect a malfunction or require adjustment, return the unit to the factory with an accurate description of the problem.

Please be sure your problem is not caused by improper operating procedure or malfunctions in your other equipment. There is a diagnostic fee for any equipment found to be in working order. Non Quantum products sent in to Quantum Instruments will be subject to a shipping and handling charge.

Where do I send my equipment for service?
Why is there a fee for checking my equipment?
What must I include when I send in my equipment?
What are some typical repairs and how much do they cost?
How long does a repair usually take?
What can I do to get my equipment back faster?


Where do I send my equipment for service?

Send all equipment in question carefully packaged and insured to:

Service Department
Quantum Instruments Inc.
10 Commerce Drive
Hauppauge, NY 11788-3968
USA

Why is there a fee for checking my equipment?

There is a diagnostic fee for out of warranty repairs. This fee shall be waived should you proceed with the repair.

A limited 90 day warranty applies to all repairs and all equipment that passes our diagnostic test. Our service goal is to get our customers up, running, and taking pictures with their Quantum products quickly!

When a product is returned to us for service, it receives more than a simple check.

First, the serial number is checked against a list of updates to the product line for any improvements we made to current production, which will improve the performance of an older model.

For battery products, Quantum technicians test the charger, the charging circuit, and check for any anomaly. Circuit updates are then performed as needed. A final performance check must be passed before shipping the unit back to our customer.

The batteries (internal rechargeable cells) are not off-the-shelf stock items from our suppliers. Quantum performs its own performance check and rejects battery cells that do not meet the manufacturers' or our specifications for capacity, longevity, and chargeability.

What must I include when I send in my equipment?

Please include the product serial number in your correspondence regarding any problem you are having with a Quantum product.

* Also include:*
* Your name and complete mailing address.
* Your daytime telephone number and time you may be reached.
* Your email address.
* Specific information regarding your inquiry and/or detailed description of a problem.

Equipment Be sure to include

What are some typical repairs and how much do they cost?

Here are the costs of some typical repairs:

How long does a repair usually take?

Repairs are done on a first come first serve basis and could take up to twenty business days depending on our work load. You will be contacted, with an estimate after a tech has evaluated your equipment. Once the estimate is approved the work will be completed within 2 business days and your equipment will be sent back.

*Please note: *
Paying by check will delay the return of your repair until the check has cleared (up to 15 work days) which could be beyond our normal turn around time of ten to fifteen business days.

What can I do to get my equipment back faster?

You can take advantage of our rush service.

Send your repair to Quantum Instruments by U.S.P.S. Priority Mail (or equivalent), and include a letter requesting rush service.

Rush service cost is $55. Shop turn around is within 5 business days from time of receipt and returned by U.S.P.S. Priority Mail (or equivalent). 5 business day turnaround is contingent upon your expedient approval of our cost estimate. Be sure to include your preferred method of payment.