Frequently Asked Questions
Send all equipment in question carefully packaged and insured to:
Effective September 9, 2013 all repairs are to be sent to:
Quantum Service Department
1268 Humbracht Circle
Bartlett, IL 60103-1631
Consumers and Dealers need to download and fill out the Repair Estimate Request Form
Send your unit with the completed form to the address shown in bold.
Be sure to complete and include one form for EACH unit that is being sent in.
Click here to download a form: Repair Estimate Request Form
There is a diagnostic fee of $35 per item being submitted for out of warranty repairs. This fee shall be waived should you proceed with the repair.
A limited 90 day warranty applies to all repairs and all equipment that passes our diagnostic test. Our service goal is to get our customers up, running, and taking pictures with their Quantum products quickly!
When a product is returned to us for service, it receives more than a simple check.
First, the serial number is checked against a list of updates to the product line for any improvements we made to current production, which will improve the performance of an older model.
For battery products, Quantum technicians test the charger, the charging circuit, and check for any anomaly. Circuit updates are then performed as needed. A final performance check must be passed before shipping the unit back to our customer.
The batteries (internal rechargeable cells) are not off-the-shelf stock items from our suppliers. Quantum performs its own performance check and rejects battery cells that do not meet the manufacturers’ or our specifications for capacity, longevity, and chargeability.
Please include the product serial number in your correspondence regarding any problem you are having with a Quantum product.
* Also include:*
* Your name and complete mailing address.
* Your daytime telephone number and time you may be reached.
* Your email address.
* Specific information regarding your inquiry and/or detailed description of a problem.
Equipment Be sure to include
|Batteries:||Cables and chargers|
|Flashes:||Flash tube, any TTL adapters, cables|
|Radio Slave/ FreeXwire:||Sync cables or motor drive cables|
|Photometer:||Turrets and accessories|
Repairs are done on a first come first serve basis and could take up to twenty business days depending on our work load. You will be contacted, with an estimate after a tech has evaluated your equipment. Once the estimate is approved the work will be completed within 2 business days and your equipment will be sent back.
*Please note: *
Paying by check will delay the return of your repair until the check has cleared (up to 15 work days) which could be beyond our normal turn around time of ten to fifteen business days.
Get it fixed right the first time every time.
Thats right! The same skilled craftsmen that make your Quantum flash also service them just outside of Chicago in our Bartlett, IL manufacturing plant. And that’s not all, we also service most other brands as well. Give us a call today and we’ll help you get back on the shoot: 630-233-1545 or 630-246-5002.
Free Firmware Updates are available for Trio, Pilot, and Trio Basic.
Convert your older Qflash, TTL Adapter, FreeXwire, or Turbo, to enjoy some or all of the features & compatibility or our current models.
Quantum constantly strives to develop new and innovative products for the professional photographer.
To help preserve your Quantum investment, wherever possible, we provide a Conversion path for older products to enable you to use the newest features as they become available.
Below is a listing of the upgrades currently available.
|Your Product:||Convert To:||Code||Details|
|Turbo 2×2, SC, C, AC||use w/Nikon SB900 & SB910||UQTNIK||Details|
CoPilot – Qflash Conversion Offer
Free QFT5dR, QFX5dR Firmware Updates and Special Pricing on QFT4, QFX4 and QFT5d, QFX5d Conversions.