Qflash in Action: Halloween treats featuring Quantum’s own Barrett McGivney. Happy Halloween Quantum Shooters, With Halloween and PhotoPlus right around the corner, I decided to showcase some of my...
This edition features French Action & Lifestyle photographer, Nicolas Joly. Location: Col de l’Arzelier – France Pilot: Ludwig Bourdon Lighting equipment: (2) Quantum T2’s (oldies, but goodies), Turbo 2×2...
Longtime Quantum user and Master Photographer, Rick Ferro, has shared with us some photos from a recent wedding showcasing his Qflashes in action. Location: Hotel with lots of overhead...
I love to shoot Action Sports events like X Games, Dew Tour or US Open, there’s just something about seeing the best athletes in the world performing right in...
I am a commercial photographer based in Birmingham UK, just wanted to say a big thank you to Quantum for helping me with my job. Without the versatility, reliability...
I am surprised at how often the “can a Trio work with both Canon and Nikon” question comes up. The short answer is no, but there is more to...
Last Saturday was a day of firsts and surprises. I was shooting a 5-month-old and his parents. And I invited a photography intern to join me for this session....
Nothing makes me more excited about my photography work than when I’m asked to undertake unique portraiture. Most recently, I have been busy working on conceptual photography. I was...
I am a big David Ziser fan. After reading David’s book, “Captured By the Light” I decided it was time for me to make the move to off camera...
Our Friend Luke Pickerill joins us today with this especially thorough post on balancing flash & available light. Luke shares his thoughts on choosing equipment, camera settings, positioning lights....
IBM Mainframe Magazine hired me to make an environmental portrait of Mike Giglio, a systems specialist with Shelter Insurance in their Columbia, MO headquarters for their July issue. Mainframe’s...
FLAGHEAD PHOTOGRAPHIC LIMITED Quantum Product Support for Photographers covering the 2012 Olympic Games in London The 2012 London Olympic Games will start with the opening ceremony on July 27,...
Your Flash Will Be Assimilated!!! User-Friendly Wireless TTL Flash Controller With Auto-Focus Assist CoPilot ships to your dealers the week of June 11thEstimated street price $216 Photographers can now...
Shooting climbing is really exciting, but shooting ice climbing at night takes the excitement to a whole new level. Before I even got to the spot, I figured it...
Luke Pickerill of www.pickerillcreative.com and www.ExpertPhotoTraining.com returns to the Flashline to share his thoughts on Studio vs. Location portrait shoots. I can’t believe any shoot Luke is on could...
Albert T. Parker of ParkWest Photography in Chandler, Arizona and his wife Patricia do on location photography at ballroom dance competitions. Traveling the country to cover both local &...
Today we are joined by International Fashion Photographer Robert Fairer, who recently took his new Quantum Omicron LED Ring Light on a tour of the world’s fashion capitols. Robert...
The available lighting at indoor youth sport venues can vary a lot. Often the overhead lights are similar to what you might find in a warehouse. To make matters...
Event photographers often need to photograph a group of people on a staircase, either in an elegant home or catering hall. The staircase shot can be a challenge but...
When I Google “Qflash” I am not surprised to see pages of product photos, followed by gorgeous wedding images and stunning location portraits. It was the fantastic shots of skateboarders...
Today we are joined by “Q”flasher, and professional photographer Luke Pickerill of www.PickerillCreative.com. Luke is both a Photographer and Videographer, and he has been wowing us with his fusion...
Freelance photographer Jim Cowsert of Grapevine Photo returns to the Flashline this week. Jim specializes in corporate photography, family portraits, sports photography, and senior photos. Jim recently took his...
I contracted with a publishing and design house to do a location shoot on the farm for Thrive, the corporate magazine of Syngenta. They wanted a photographic essay with...
Lenwood W. Young of Xpress Yourself Portraits in San Bernardino California specializes in Weddings, Corporate, and Senior portraits. He recently added Qflash to his equipment bag, liked the results,...
Frequently Asked Questions
Send all equipment in question carefully packaged and insured to:
Effective September 9, 2013 all repairs are to be sent to:
Quantum Service Department
1268 Humbracht Circle
Bartlett, IL 60103-1631
Consumers and Dealers need to download and fill out the Repair Estimate Request Form
Send your unit with the completed form to the address shown in bold.
Be sure to complete and include one form for EACH unit that is being sent in.
Click here to download a form: Repair Estimate Request Form
There is a diagnostic fee of $35 per item being submitted for out of warranty repairs. This fee shall be waived should you proceed with the repair.
A limited 90 day warranty applies to all repairs and all equipment that passes our diagnostic test. Our service goal is to get our customers up, running, and taking pictures with their Quantum products quickly!
When a product is returned to us for service, it receives more than a simple check.
First, the serial number is checked against a list of updates to the product line for any improvements we made to current production, which will improve the performance of an older model.
For battery products, Quantum technicians test the charger, the charging circuit, and check for any anomaly. Circuit updates are then performed as needed. A final performance check must be passed before shipping the unit back to our customer.
The batteries (internal rechargeable cells) are not off-the-shelf stock items from our suppliers. Quantum performs its own performance check and rejects battery cells that do not meet the manufacturers’ or our specifications for capacity, longevity, and chargeability.
Please include the product serial number in your correspondence regarding any problem you are having with a Quantum product.
* Also include:*
* Your name and complete mailing address.
* Your daytime telephone number and time you may be reached.
* Your email address.
* Specific information regarding your inquiry and/or detailed description of a problem.
Equipment Be sure to include
|Batteries:||Cables and chargers|
|Flashes:||Flash tube, any TTL adapters, cables|
|Radio Slave/ FreeXwire:||Sync cables or motor drive cables|
|Photometer:||Turrets and accessories|
Repairs are done on a first come first serve basis and could take up to twenty business days depending on our work load. You will be contacted, with an estimate after a tech has evaluated your equipment. Once the estimate is approved the work will be completed within 2 business days and your equipment will be sent back.
*Please note: *
Paying by check will delay the return of your repair until the check has cleared (up to 15 work days) which could be beyond our normal turn around time of ten to fifteen business days.
Get it fixed right the first time every time.
Thats right! The same skilled craftsmen that make your Quantum flash also service them just outside of Chicago in our Bartlett, IL manufacturing plant. And that’s not all, we also service most other brands as well. Give us a call today and we’ll help you get back on the shoot: 630-233-1545 or 630-246-5002.
Free Firmware Updates are available for Trio, Pilot, and Trio Basic.
Convert your older Qflash, TTL Adapter, FreeXwire, or Turbo, to enjoy some or all of the features & compatibility or our current models.
Quantum constantly strives to develop new and innovative products for the professional photographer.
To help preserve your Quantum investment, wherever possible, we provide a Conversion path for older products to enable you to use the newest features as they become available.
Below is a listing of the upgrades currently available.
|Your Product:||Convert To:||Code||Details|
|Turbo 2×2, SC, C, AC||use w/Nikon SB900 & SB910||UQTNIK||Details|
CoPilot – Qflash Conversion Offer
Free QFT5dR, QFX5dR Firmware Updates and Special Pricing on QFT4, QFX4 and QFT5d, QFX5d Conversions.